Game Rules

It comprises specific norms for the game, additional regulations on behavior affecting or disrupting another player's game experience, balance or service instability.

EXPLOITS (game mechanics abuse)

Consists of taking advantage of failure in the mechanics or unexpected behavior of in-game devices. Exploits can be directly reported to the support team by email (suporte@hoplon.com) or ticket .

Definition of Bug Exploitation:

* Making use of programming or game mechanics mistakes to benefit himself or herself or a group of players from it;

* Making use of programming or game mechanics mistakes to kill or disrupts another player gameplay experience;

* Making use of programming or game mechanics mistakes locking part of the game content;

* Making use of programming or game mechanics mistakes, locking services provided by Hoplon Infotainment;

* Inducing unexpected behavior to the game client or server resulting in any of the items above;

* Inducing unexpected behavior to the game client or server resulting in instability of any service provided by Hoplon Infotainment.

Infractions of this nature are classified as "capital".

SCAMMING

Scamming consists of obtaining any kind of benefits from the game through lack of information/ fraud or abusing inexperienced players.

Scamming will not be considered an infraction to the game norms once it is not conformed to another violation category (impersonating a GM and requiring a player an item for instance, characterizes a capital personification infraction and it will be punished accordingly). It's important to notice that scamming or trust fraud is allowed only in the fictional universe. Fooling other player to purposely steal his or her account, money, or any other elements outside the game universe is considered not only a violation of the rules of conduct, but also CRIME subjected to sanction or legal process.

METAGAMING

Consists of violating game integrity, trade or interaction among game elements and agents, tools or external resources.

Trading or dealing real cash for content and advantages in the fictional universe such as:

* Ships or items;

* Characters;

* Game currency;

* Benefits, standing or stations;

* Game accounts.

Infractions of this nature are classified as "Terminal"

Making use of external tools directly affecting playability such as the following:

* Macros;

* Unauthorized add-ons;

* Loggers;

Infractions of this nature are classified as "capital"

Modification of total or partial violation of game client, installer, server or associate services, including:

* Data-mining;

* Alteration, removal, decompilation or substitution of packages;

* Hacks

* Sniffers.

Infractions of this nature are classified as "Terminal"

NOTE:

Some of the items above still conform to infractions in the terms of use and they are subject to sanction or criminal process.

REIMBURSEMENT POLICY

Terms and guidelines that validates and makes item refund feasible, as to resources and other goods within the fictional universe as well.

In order to proceed with any refund, it is critical to comply with the following pre-requirements:

* Create a ticket reporting the flaw;

* Show evidences of the loss;

* Prove that the loss was due to the flaw or limitation of our services;

A user receives the refund if he or she shows evidences that the loss was caused by flaws or internal errors. The company will not take any responsibility for losses caused by internet connection instability, user limitations, risky or mindless conduct. The company also will not replace any goods the user may have left aside, including any obscure means used as an excuse (see "scamming").

Note: The reimbursement policy does not apply to exceptions occurred in the testing period.