FAQ

Frequently asked questions

Select a FAQ category

Billing

1. What are the forms of payment available?

For players who possess bank accounts in Brazilian banks: Credit cards: VISA and...

2. How long does it take to have my account released after payment has been made?

The release period of items purchased via PayPal is from Monday to Friday,...

3. Why does an invalid number warning appears when I try to pay with credit card?

Double check if the credit card numbers are correct. Be sure it was...

4. May I buy credits for my child's account? What data shall I use?

You may log in the website using your child's data (username and password),...

5. My credits have disappeared! What do I do now?

Check if you haven't lost it on a business transaction. In case you...

6. May I buy credits using an international card?

The purchase of items and packages can be done normally using international credit...

7. May I buy credits outside Brazil?

Yes. If you are a Brazilian living abroad, you can try using the...

8. I live in another country, can I play from here? How can I play?

You can play Taikodom from anywhere, there are no problems with living abroad....

9. I want to get rid of my hoplons. May I sell them, or transfer them to a friend?

At first, transfers involving hoplons are not permitted.  

10. How can payment be made in Taikodom?

Players can use Taikodom for free. Some items and special benefits, however, will...

11. I still haven't got the hoplons I bought, and neither log in the game. What is going on?

Probably the Taikodom server is offline. When this is the case, the purchases...

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